This Privacy Policy explains how VoiceAI Pro, LLC ("VoiceAI Pro," "we," "us," or "our") collects, uses, stores, and protects information when you visit our website or use our AI-powered voice, messaging, and automation services ("Services").
By using our Services, you consent to the collection, processing, storage, recording, and use of your information as described below.
1. Information We Collect
We collect the following categories of information:
Personal Information
- Name
- Business name
- Email address
- Phone number
- Mailing address
Collected when you:
- Submit a form
- Request a call
- Book an appointment
- Use our AI receptionist
- Communicate by phone, SMS, or email
Call, Message & AI Interaction Data
When you interact with our AI receptionist or communications system, we may collect:
- Call recordings
- Call transcripts
- SMS and message content
- Appointment data
- Call outcomes
- AI interaction logs
Billing Information
We use Stripe to process payments. VoiceAI Pro does not store credit card numbers or sensitive payment data. All billing information is handled by Stripe under their privacy policy.
Analytics & Website Data
We collect:
- IP address
- Browser type
- Device type
- Pages viewed
- Links clicked
- Traffic source
Using tools such as:
- Google Analytics
- Meta (Facebook) Pixel
- CRM & tracking tools
2. Consent to Calls, SMS & AI Systems
By submitting your phone number or requesting a call, you expressly consent to:
- Being contacted by VoiceAI Pro
- Receiving phone calls, SMS messages, and automated follow-ups
- Being contacted by AI-powered and automated systems
- Call recording and transcription
Consent is not required to purchase services.
3. How We Use Your Information
We use your information to:
- Provide and operate our Services
- Run our AI receptionist
- Schedule and manage appointments
- Send confirmations, reminders, and follow-ups
- Improve AI performance
- Provide customer support
- Run advertising and retargeting campaigns
- Maintain legal and compliance records
We do not sell your personal data.
4. Third-Party Providers
We use trusted third parties including:
- AI voice platforms
- Telephony and SMS providers
- CRM and automation platforms
- Stripe for payments
- Google & Meta for analytics and advertising
These providers may process your data only to perform services for VoiceAI Pro and are contractually obligated to protect it.
5. Cookies & Tracking
We use cookies, pixels, and analytics tools to:
- Track website performance
- Improve marketing
- Run remarketing ads
You may opt out of personalized ads via Google Ads Settings or www.aboutads.info.
6. No Sale of Personal Data
VoiceAI Pro does not sell, rent, or trade personal information.
7. Data Retention
We retain data while your account is active or as needed to provide Services, meet legal obligations, or resolve disputes.
Call recordings and transcripts may be stored for compliance, quality assurance, and training.
8. Your Rights
You may request:
- A copy of your data
- Deletion of your data
- That we stop contacting you
Requests may be submitted by email.
9. Legal Disclosures
We may disclose information:
- To comply with law, subpoenas, or court orders
- To investigate fraud or abuse
- To protect our rights or safety
10. Business Transfers
If VoiceAI Pro is acquired or merged, user data may transfer to the new owner, who will remain bound by this policy.
11. GDPR & CCPA Rights
Residents of the EU, UK, and California have rights to:
- Access
- Correction
- Deletion
- Data portability
Requests must be submitted in writing.
12. Contact
📧 [email protected]
VoiceAI Pro
Attn: Privacy Officer